Bill Fulton, who worked on Microsoft's online FPS Shadowrun, says the abusive behaviour of gamers online is affecting sales.
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In the four page article discussing online behaviour, Fulton says: "The online behavior of our customers is dramatically reducing our sales, and continues to stunt the growth of our industry."
"Non-gamers simply don't love games enough to put up with the crap they get online. The reason they would consider playing online is to have fun with other people - and right now, playing games online with strangers rarely delivers that for anyone outside the hardcore demographic."
It's an interesting point and one worth considering, given the amount of abuse that is casually thrown about in some online games. Do you think it has the potential to turn non-gamers away from games?