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Microsoft apologises for pulling Sky player

Thursday 29-Oct-2009 12:34 PM "Unprecedented levels of simultaneous demand" see the service pulled.

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Microsoft has apologised for pulling Sky player from Xbox Live, citing "unprecedented levels of simultaneous demand".

"Sky Player on Xbox 360 launched on Tuesday 27th October and was met with phenomenal demand, with many tens of thousands of customers attempting to sign-up within the first hour of launch," the firm said in a statement. "Unfortunately due to the unprecedented levels of simultaneous demand, we did not have the capacity to satisfy all service requests and therefore temporarily suspended all access to the service.

"The rollout will be implemented in phases to ensure that consumers experience both a smooth sign-up process and high-quality experience. We apologise to all customers that have not been able to experience Sky Player on Xbox 360, we assure them that this is being rectified and we thank them for their patience."

No new date has been set for the 'relaunch'.

Ryan King